New software to streamline online application and permit processes

Forsyth Countyhas launched a new process for customers to submit applications online forbuilding permits, business and alcohol licenses, inspections and landdevelopment plans. TheEnerGov Customer Self Service software will replace Govern, eStatus and ePlanSolutions software on the County’s website, Forsythco.com.

“EnerGov provides the opportunity toincrease automation and improve communication with our customers,” said ForsythCounty Manager Eric Johnson. “Notably for our development community, EnerGoveliminates the electronic submittal fees for those submittals that previouslyrequired one, such as commercial building plans, land disturbance permits andplats.”

After making asubmission online, applicants will be able to view the status of theirapplication or permit online and track its progression and completed actions.Applicants will also be able to view next steps such as revisions or whenmeetings/hearings on the application will take place.

In addition to submitting applications,the software will allow residents to search for and find information about landdevelopment, building permits and business and alcohol licenses in the County.

EnerGov will enable County staff to sendautomated emails to businesses owners regarding their license renewals and willallow the owner to renew online. Staff in the office and in the field will haveaccess to the new software allowing a more streamlined process to moveapplications and permits forward through the approval process quicker.