Water Meter Upgrade Project

New water meters in Forsyth County!

In 2022, the Forsyth County Department of Water & Sewer (FCDWS) began upgrading the entire water meter system to Advanced Metering Infrastructure (AMI) meters to better serve our more than 68,000 customers.  In the spring of 2024, this project was completed.

The AMI system reads meters remotely and gathers consumption information more frequently than the previous metering system did.  This new technology empowers customers with water use information through an online portal so that they can better manage water consumption and detect leaks more quickly. This will help customers to troubleshoot and quickly fix issues, potentially avoiding damage to property and unexpected billing charges.

How will new meters impact Forsyth County Department of Water & Sewer (FCDWS) customers?

One of the benefits of the AMI meter is the ability to use the WaterSmart portal.  Forsyth County water customers can now access this free online portal to help better manage water usage, get leak alerts and potentially avoid water damage to property!

Register for WaterSmart

Should you have any questions about the meter upgrade program, please contact FCDWS Customer Service at 770-781-2160.