Copyright 2023 by Forsyth County, Georgia

Communications Department

Frequently Asked Questions

How do I make a media inquiry?

For media inquiries, please contact: 

Russell Brown 
Communications Director 
(678) 455-8526  

Amanda Roper 
Assistant Communications Director 
(770) 886-2802  

How do I report an issue with my cable company or internet provider?

Cable and/or Video Services in Forsyth County 

The following have obtained state-issued franchise agreements through Georgia's Secretary of State. 

For any Comcast related concerns or questions, please call 1-800-COMCAST or visit
Comcast State-Issued Franchise Agreement 

For any AT&T related concerns or questions, please call 1.800.ATT.2020 (1.800.288.2020) or visit
AT&T State-Issued Franchise Agreement 

Google Fiber Georgia, LLC 
Google Fiber Georgia, LLC State-Issued Franchise Agreement 

If your provider not been able to rectify the situation within an appropriate amount of time, contact the Georgia Secretary of State’s office: 

(404) 656-2881 

The above information is for cable/video provision only. 

Contact Georgia’s Public Service Commission at (404) 656-4501 or online  for complaints regarding unresolved issues with your digital telephone service 

Contact the Federal Trade Commission for complaints regarding unresolved issues with your High Speed Internet.

How do I obtain a film and video production permit?

A Film and Video Production Permit is required for any person or company producing a film, television or video production within Forsyth County. A $100 permit fee must accompany the application and may be paid by cash, check, or credit card. 

If you are interested in obtaining a Film and Video Production Permit, please complete the application and release agreement via the Customer Self-Service (CSS) portal. These documents must be returned to the Department of Planning and Community Development at 110 East Main Street, Suite 100, Cumming, GA 30040. Some exemptions to the application requirement may be allowed based on the location and scope of production. Please contact Yesenia Jaurigui at (770) 781-2115 ext. 2840 to discuss the application process. 

Forsyth County looks forward to serving the film and video industry through a coordinated team approach so that applications are processed quickly to accommodate production needs. Staff strongly suggests applications be submitted a minimum of 7 to 10 days prior to anticipated production dates to allow adequate time for this processing. 

Film and Video Production Permit Application 
Forsyth County Release Agreement 


Russell Brown


Amanda Roper

Assistant Director

Jennifer Johns

Fire Communications Coordinator

Elizabeth Odom

Multimedia Campaign Coordinator

Morgan Schneider

Visual Communications Coordinator

Andrew Cape

Video Production Coordinator

Molly Ewing

Video Production Specialist

Ashlyn Yule

Communications Specialist

About Communications 

The Forsyth County Department of Communications serves as a county information resource for the community, elected officials and the media by providing professional assistance with a commitment to accuracy and integrity for the departments, boards and officials reporting to the Board of Commissioners. 

Russell Brown


Russell Brown

Phone: (678) 455-8526


Forsyth County Communications

110 E. Main St.,
Suite 210
Cumming, GA 30040